FAQs

Hey guys! I know shopping for gifts online can sometimes seem a bit overwhelming, so hopefully I can answer some of your questions below so that you can look around with peace of mind! If you have any other questions feel free to reach out via our contact form or email me directly at shelby@xoshelby.com <3

1. What is xo, Shelby?

xo, Shelby is aiming to be a one-stop gift shop! Gift giving is my love language, so I am hoping to create a space filled with a thoughtful selection of curated gifts for anyone on your list! But I want the community of xo, Shelby to be more than that! I will post gift guides, create as-is seasonal gift baskets, and be available to help guide you through gift selection or gift basket creation with you being involved in the process as much or as little as you like! Remember, I LOVE gift- giving and gift- creating, if you don't, just let me do the work for you!

2. Where does the name "xo, Shelby" come from?

When I was president of my sorority in college, I'd sign all of my emails with xo, Shelby; this then transferred to how I'd close letters and how I'd close emails when in graduate school and beyond! I always thought the salutation felt like it had a sweet southern hug attached to it, which is exactly the intention <3 Since then, xo, Shelby has become a blog and now a business all with the intention of making everyone feel welcome and loved!

3. What is your return policy?

Although we hope you always love the products you purchase, we understand that sometimes we change our minds! We are able to offer returns for store credit within 14 days of receiving the product! Please contact us via email to shelby@xoshelby.com to receive assistance to process your return.

4. How do we get our products? Do you ship, offer local pick-up, or deliver?

Local delivery to Covington and surrounding areas (Mandeville, Madisonville, Abita, and Lacombe)!
Local pick-up in Covington; items typically ready for pickup within 24 hours
River Parishes delivery 1-2x per month, if you are interested in finding out her delivery days each month, reach out and hopefully this will work for you- this will also be free of charge!
Shipping is offered for those of your who are not on the Louisiana Northshore- for purchases over $50, domestic shipping is free! Woohoo!

5. Tell me more about shipping!

Domestic shipping is offered via USPS or UPS with detailed tracking information available upon request. Your items will be shipped within 2-4 business days for standard orders and within 1 week of finalization and received confirmation of design for custom orders. xo, Shelby is not responsible for items lost in the mail secondary to insufficient address or insufficient forwarding address